For my money, when nothing else makes sense, it’s time to utilize a bit of abductive reasoning. Read More

For years, retail sales associates have been looked down upon—with people calling the position a dead-end job that no one can make a career out of. Read More

Some words are just better than others when it comes to evoking strong feelings and emotions. Read More

In my first column for The FAM, I made you a simple promise. Simply put, I would never sugar-coat any of my columns.  Read More

In the furniture world, it seems as if big retailers are getting bigger and more successful—and that goes for big box stores, large independent retailers, and more. Read More

Now that market is over and retailers and their sales teams are back on the selling floors, a question on everyone’s mind concerns ways to sell smarter, more effectively, and more successfully as we all wait for all the pandemic-related challenges to dissipate. Read More